FAQ

What is the Stickles Press Satisfaction Guarantee?
The products made and sold at Stickles Press are guaranteed to satisfy!
If you are not happy with your purchase or need to return it for any reason, please follow the instructions below. We will make arrangements to exchange, replace, or accept your return for a full refund on the original amount of the purchase price less shipping (does not apply to custom orders). All refunds will be issued back to the credit card used for the original purchase. Merchandise must be returned to us prepaid within 15 days of receiving your shipment in "new" unused, unchanged condition.
In order to process your Exchange or Refund in a timely fashion please follow these steps.
Contact us to request a return authorization number. Once you receive your (RA Form), print it out and attach a copy to the outside of each package being returned. Repackage (if needed) and ship back to us through the shipping method of your choice. All returns must be accompanied by the RA Form and must be shipped prepaid to our main warehouse located on the RA form. Please note: Shipping charges are only refundable if your return is a result of an error made by Stickles Press.

How do I get my artwork or logo to you?

Email your art to us at customerservice@sticklespress.com. In the Subject Title write “My Artwork” and your name.
Formats that are acceptable and considered "artwork ready" are - .eps, .ai, .psd, .pdf or anything else vector. If all you have is a jpeg or a .gif then we will quote you on time it will take to edit it. There is a $20/ hour design fee for any artwork needing editing.

Will the screen printing fade on my shirts after a few washings?

No. The printed image on screen printed shirts is very durable and will hold up for a long time as they are directly printed onto the garment using plastisol ink.  The image will not peel off and can't be otherwise removed. However, we do recommend washing your garment inside out to prolong the new look longer! As for the garment itself, 50/50 will hold it's color longer than 100% cotton, yet both will shrink slightly, regardless of being “pre-shrunk”.

Do you sell "blank" or "unprinted" items?

Yes. Just click on the appropriate item on the home page and then add to cart. If you want them for resale then fill out our form under “wholesale” and you will get them at a discounted rate and you won’t have to pay tax on your items.

What is DTG/ Sublimation?

Sublimation and DTG printing are specially formulated for full color photographic quality images that surpass high end silk screening and rival offset press results.
To understand sublimation inks, let’s first discuss the meaning of sublimation. Sublimation describes the process of a solid substance changing directly into a gas or vapor. An example of this which is most recognizable is "dry ice". In the printing world the term "sublimation" is used to describe heat-activated inks that change into gas when heated and have the ability to bond with polyester or acrylic surfaces. Sublimated images are extremely washable and scratch resistant because the image is protected within the surface. Just like a tattoo is under the skin! The ink is heat activated. It turns into a gas when heated above 150 degrees So only wash your Sublimated garments in cold water with mild detergent and hang or lay flat to dry.
Now, DTG printing is a process done on a actual printer, like your home printer, but much larger. It uses a water based ink that adheres to 100% cotton materials. It can print over seams, zippers and allows for larger covered areas. Like most garments, its print lasts longer when washed in cold water with mild detergent and is hung or laid flat to dry.

Do Sublimated/DTG shirts come in black?

Unfortunately no, sublimation/DTG ink does not work on opaque dark fabrics. We do recommend ash grey or light colored shirts that work on some designs. If you want the image on your apparel to be most similar to the colors represented in your graphic, you should choose a white garment.

How long does shipping take?
All orders are completed in 7-10 business days and then shipped out the next business day. We typically use USPS 1st Class, USPS PRIORITY MAIL and UPS ground.